By Chip Heath and Dan Heath
Simon and Schuster, 2017, 307 pages, Nonfiction
Why do we tend to remember the best or worst moment of an experience, as well as the last moment, and forget the rest? Why do we feel most comfortable when things are certain, but feel most alive when they're not? And why are our most cherished memories clustered into a brief period during our youth? The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us--and how we can learn to create such extraordinary moments in our life and work.
Chip and Dan Heath are at it again, writing a great motivational/leadership book that really got me thinking about all of the little interactions I have with people every day. What small things can I do to make another person’s day better? Are there things that happen every day that could be improved and heightened? This book is a must for anyone who wants to improve their customer service skills, but I also think it will be beneficial for anyone who wants to make any relationship better, or who wants to make any moment stand out.