Delivering Happiness: A Path to Profits, Passion, and Purpose
By Tony Hsieh
Business Plus, 2010. 253 pgs. Nonfiction
Tony Hsieh is a true American entrepreneur. While still in elementary school, he started his first business raising night crawlers in his backyard. That particular venture failed to produce profits, but his later efforts would earn him millions and help him become known as a visionary in the art of customer service and corporate culture. This book is both an autobiography and an entrepreneurial ‘how-to’, providing insight into success on many levels.
Hsieh doesn’t pretend to be a fantastic writer but his passion for the topic provides an entertaining narration that can inspire a wide variety of readers. Managers can learn how to motivate employees and improve their companies, employees can learn how to see the big picture and strive for continued improvement and progress, and consumers can see how the same principles that catapulted Zappos to success can aid anyone in finding happiness, both professionally and personally.